Return & Exchange Policy
The company processes returns and exchanges in accordance with the Law of Ukraine «On Consumer Rights Protection».
Return period: Returns or exchanges are possible within 14 calendar days from the moment of receiving the order.
Conditions for returning quality goods
- The item has not been used
- Original appearance and packaging integrity are preserved
- Complete set included
- No mechanical damage
- Return shipping costs are paid by the buyer
Items cannot be returned if:
- The item was made individually to order (exception — manufacturing defect)
- There are signs of use
- Packaging is damaged
- Return is requested after 14 days
Conditions for returning defective goods
- Exchange of the item
- Defect repair
- Refund
To do this, you need to contact us within the first 24 hours after receiving the item.
How to initiate a return
- 1Email us at: marinamateenko@gmail.com
- 2Provide your order number and describe the situation
- 3Attach photos if necessary
- 4Wait for confirmation from our manager
Refund
After inspecting the returned item, the refund will be processed within 5 business days to your bank card.
Need help?
Return address
Gordashivka village, Cherkasy region, Travneva St 30